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Member Article

Fuel Card Provider Rated ?Excellent? for Customer Service

Keyfuels has achieved an ‘Excellent’ rating for its customer service, ranking the leading fuel card and fuel management solutions provider in the top 10% of all businesses for delivering a first class service offering.

The company joined several other leading service providers and blue chip organisations in achieving the very best customer service ratings. The ratings were carried out independently by the Customer Service Network (CSN), which calculates a company’s Net Promoter Score (NPS) and is recognised as the worldwide standard for measuring, understanding and improving customer experience.

Pete McCarthy, Service and Operations Director at Keyfuels, commented: “Being recognised in the top 10% of businesses is an outstanding achievement for Keyfuels, particularly as we were up against specific UK service companies.

“The ‘Excellent’ rating is a testament to our commitment to delivering exceptional service levels to our customers and one which our staff should be very proud of. Ultimately, Keyfuels is a people business. Whilst our market leading range of fuel cards and fuel management solutions, along with the fact that we offer the largest wholesale priced network in the UK, have been fundamental to our success, the fact is that people buy from people. We work hard to develop a partnership approach with our customers to ensure they are getting the best service from us.”

The Net Promoter Score is specifically designed to understand the customer perception of service and identify service gaps and opportunities for improvement. As part of this, the CSN randomly select a mixture of 150 customers, resellers and sites for their feedback.

Continued McCarthy: “Keyfuels NPS has increased by nearly 15% in the last 12 months, which has taken us from a ‘Good’ to ‘Excellent’ benchmark. This has been achieved by investing heavily in staff development and training, which included using an external training provider to deliver courses on customer service excellence for all operational employees.

“We believe it is this service commitment that sets us apart from our competitors in the fuel card market. We know our staff are our biggest asset and create a happy and healthy place to work, which then reflects in the service we provide our customers on a day to day basis.”

For more information on Keyfuels range of services contact them on 01922 704488 or visit

This was posted in Bdaily's Members' News section by Keyfuels .

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