KVH Industries delivers high-speed internet, TV and telephone solutions via satellite to users at sea and in the air.
Jane Imrie

Leeds training tech firm grows international footprint with new US client

A Leeds training specialist has expanded its international reach by joining forces with a US mobile tech firm.

Cognito Learning has secured a deal with KVH Industries to supply its workers with online training through its app.

KVH Industries, which delivers high-speed internet, TV and telephone solutions via satellite to users at sea and in the air, is the latest company to use Cognito Learning’s app.

Jonny Jerome, commercial director from Cognito Learning, commented: “KVH Industries is a global organisation and a leading name in the maritime and mobile connectivity industry, with a remote team who need to retain lots of specialist product knowledge, so we immediately knew we could add value for them.

“We have worked closely with the company to create an array of tailored questions covering detailed technical specifications and product USPs, and this bank of questions is continually evolving to stay fresh and up to date.

“The results so far speak for themselves, with an average of 33 per cent knowledge improvement seen across the team in less than six months. We’re now looking forward to expanding Cognito Learning into other parts of the organisation.”

Mark Woodhead, executive vice president of mobile connectivity at KVH, added: “We work in a very fast-moving industry, where the technology is evolving all the time.

“Plus, every customer has different requirements and priorities, from being able to use video conferencing software to handling big data or browsing the internet to watching live football, wherever they are in the world. This means there is a huge amount of information to retain across a vast product range.

“Cognito Learning asks every member of our team a couple of questions each day, relating to product and service specifications, key features and sales messages. The product’s AI capability then tailors an individual’s upcoming questions depending on previous answers, recognising where each person is particularly strong, or may need additional help.”

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