Chloe Shakesby

BT completes first phase of "largest workplace improvement scheme" at Gosforth centre

A national telecommunications company has announced that the first phase of its North East centre refurbishment is complete.

BT has reported that it has completed the first phase of its multi-million pound Gosforth Contact Centre refurbishment, announcing that the site will open later this year.

The “major” refurbishment is taking place in two stages, and when complete will be one of the first of BT’s future-fit offices in the UK to open as part of its ‘Better Workplace Programme’, which it says is the largest workplace improvement and consolidation scheme of its type ever undertaken in the UK.

Nick Lane, managing director for consumer customer services at BT, said: “BT is fully committed to Newcastle and we are pleased that the first phase of our refurbishment is now complete.

“We are excited that our colleagues in Gosforth will be among the first in the UK to benefit from our future-fit workplaces, bringing our people together in an impressive and modern environment, transforming the way we work.

“The local team has done a fantastic job ensuring that our customers have been able to stay connected during the Covid -19 pandemic with some choosing to remain working on site during the refurbishment, while other colleagues have chosen to work from home.

“We look forward to welcoming staff into our new refurbished building as we aim to make BT the best place to work in the local area.”

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