Leeds-based tech firm appoints new SaaS implementation manager to enhance the implementation and onboarding process
Yorkshire-headquartered construction and rail tech company, eviFile, has appointed Troy Mann as its new SaaS onboarding and implementation manager – to uphold unrivalled levels of customer experience throughout the built environment.
The independent SaaS firm – which counts the likes of Network Rail, SPL, United Utilities, and Drax among its roster – is reinventing field-data collection through a digital evidence platform which transforms how businesses capture, manage, and share project information.
Boasting a strong engineering background, Troy’s new remit will ensure that all users – from sole traders to international construction and rail giants – receive the same level of service, regardless of the brief.
Previously the UK business manager for CSSP Construction Software, Troy has supported some of the UK’s major utilities providers’ own cost modelling teams with their data capture and analysis software.
He’s also led the technical department at a professional FM radio broadcaster – overseeing a four-fold increase in the coverage area through an extensive geographical expansion project.
“I’m excited to combine my professional experience with a love for implementing apps that harness real-time GPS technology and the benefits it presents,” explained Troy. “Being able to operate with tech of this nature every single day is so rewarding – so much so, that it hardly feels right to call it ‘work’!
“eviFile has won a number of new contracts in recent months, and it’s important that customers receive a quality solution first time, on time, and every time – particularly as we grow. It’s my job to minimise disruption during the implementation phase.”
Luke Allen, managing director of eviFile added: “For any company to succeed – particularly in the SaaS world – the client must feel they are being listened to and understood, while not being disrupted in their day-to-day. It’s a fine balance, and Troy’s appointment will help us to bridge that gap – acting as a customer champion within our own team.”
eviFile’s growing presence in the marketplace is already having a positive impact on overhead electrification projects in rail, critical infrastructure pipelines, and non-destructive testing in the power sector, for major contractors and service providers.
This was posted in Bdaily's Members' News section by Katie Mallinson .
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