Mark Adair

CC33 announces new company values to boost employee wellbeing during Mental health awareness week

Sheffield contact centre CC33 has unveiled its updated company values and people promises to mark Mental Health Awareness Week.

The company, based on Ecclesall Road, has worked closely with its teams to establish five key principles which underpin the essence of how they want their CC33 colleagues to work with each other, and their customers.

Paul Fletcher, Managing Director of CC33 said: “We ran intensive workshops with many of our people in the business, gaining feedback on how we are doing as a business now, and what we could be moving forward.

“The output from those workshops was then used to help create a set of statements or promises that really drive home how we should all behave, with our customers and colleagues.

“The ‘People Promises’ are now being embedded throughout the organisation, starting with them being posted on the walls of CC33’s offices.

“They are ‘What we achieve together, we are most proud of’, ‘We trust each other, and we own it’, ‘Thank yous are easy when we support each other’, ‘We listen and always do the right thing’ and ‘We are always clear why’.

“I would like to thank our team for their valuable feedback, and it is a testament to them that we created these new values and have such a positive working culture here at CC33.”

CC33 has also created a new breakout area and training rooms designed to help its teams unwind during their breaks. Each room has been given a Sheffield-themed name chosen following feedback from each team member.

Paul added: “After much discussion, the break-out area was named the 505 Lounge after one of the best-known songs from legendary Sheffield band Arctic Monkeys.”

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